FREQUENTLY ASKED QUESTIONS
How do I book?
Bookings can be made online by completing the booking request form. We will confirm your request within 24 hours. Alternatively, you can email us at firstname.lastname@example.org or call us on 01485 570609. Office hours for bookings and enquiries via telephone are 9am - 8pm, 7 days a week.
How do I pay?
Payment accepted via PayPal, bank transfer or cheque. The PayPal link can be found under the Payment Options page on this website. If you would like to pay via bank transfer please ask for our account details. Cheques should be made payable to Cedar Springs. We do not accept card payments.
What deposit is required?
We require a £50 deposit per week and the balance is payable one month before your stay.
When is your changeover day?
***NEW for 2019 - Our changeover day is Friday. Flexible changeover days may be possible out of season. Please check with us and we will do all we can to accommodate your request.
What are the check in and departure times?
All lodges are available from 2.30pm on your arrival day. Departure time is 9.30am.
Do you provide bed linen and towels?
Bed linen is provided in all lodges and is included in the cost of your holiday.
***NEW for 2019 - Towels included. One bath sheet and one hand towel per person.
Do the lodges have Wi-Fi?
There is free Wi-Fi in all properties but please note that due to our location and the number of trees surrounding the lodges the signal may be variable.
Is there a hairdryer and an iron supplied in the lodge?
A hairdryer and an iron are provided in all lodges.
Where do I park?
There are allocated, signed parking spaces outside each property.
Do you accept pets?
We have a strict no pets policy in all of our properties and on the park. Registered assistance dogs are permitted.
Do you have highchairs and cots available to hire?
We have highchairs that are available to hire for £10 per week. Please confirm your request when booking as we have limited availability. Unfortunately we do not offer cots to hire.
Where do I collect the key?
Self check in. Details regarding key access to your accommodation will be provided prior to your arrival.
What is supplied in the lodge?
All cleaning products, washing up liquid, tea towels, one kitchen roll, one toilet roll, handwash, tissues.
Is smoking permitted?
All our properties are non smoking.
Where is the nearest supermarket?
There are a wide variety of shops in Heacham. A McColls store is just 10 minutes walk away. Further into the village there is a Tesco Express and a Lidl is on the outskirts of the village on the A149. There is a Tesco and a Sainsbury's in Hunstanton, 3 miles away.
Do you allow BBQ's?
Unfortunately we do not allow BBQ's.
Do you accept single sex group bookings?
We do not allow young groups of all male/female. Cedar Springs is a very quiet chalet park. Our lodges are for couples and families only.
Do the lodges have hot tubs?
There are no hot tubs in any of our lodges.
Please do not hesitate to contact us if you have any other questions as we are always here to help.
Tel: 01485 570609